When Is Live Support Available? How Do I Quickly Reach a Human Agent?

XNCE live support hours:

• Weekdays (Mon–Fri): 08:00 to 00:30 the next day
• Weekends & public holidays: 14:00 to 23:59

During these hours, type any of the following keywords in the chat window to be immediately transferred to a live agent: 人工, 人工客服, 转人工, 转人工客服, or Live Support.

⚠️ Note: The keyword must be entered on its own. Phrases containing the keyword (e.g. "please transfer me to live support") will not trigger the auto-transfer. Outside live hours, AI support is available 24/7.