My Deposit Was Deducted but Has Not Arrived, or My Withdrawal Is Overdue. What Should I Do?

Please stay calm — your funds have a complete on-chain or bank transaction record and will not disappear.

Deposit not received (CNY channels: over 1 hour; USDT/USDC: over 30 minutes): Prepare your payment receipt screenshot (including time, amount and transaction reference), then type Live Support in the chat window, or email finance@xnce.com.

Withdrawal overdue (more than 3 business days): Contact finance@xnce.com with your withdrawal application record and account information. Our finance team will investigate as a priority.