I Did Not Receive the System Email During Registration or an Operation. What Should I Do?

The most common reason for missing system emails is that your provider's spam filter blocked them. Please follow these steps:

1. Check your Spam or Promotions folder
2. If you find an XNCE email there, mark the sender address as Safe Sender or Add to Whitelist to prevent future filtering
3. If the folder is also empty, the email may still be in the send queue — wait 5–10 minutes and check again

If you still have not received anything after 30 minutes, contact live support and our team can resend the email.