I Believe My Commission Settlement Is Incorrect. How Do I Raise a Dispute?

If you believe your commission amount is inaccurate, please email partners@xnce.com with the following:

• Your registered email, phone number, or IB wallet account (for identity verification)
• The specific rebate period and amount in question
• Your own calculation or explanation of the discrepancy

Our partnerships team will retrieve the original system data and conduct a line-by-line audit, providing a written response within 2 business days.