I Cannot Log In to MT5. How Do I Troubleshoot Step by Step?

Please check the following items in order:

1. Confirm your account number is a 6-digit number — do not enter your email address or phone number
2. Confirm your password is correct and check whether Caps Lock is on. If you have failed multiple times, reset your password via the Client Portal
3. Confirm your device has a working internet connection — try switching between Wi-Fi and mobile data
4. Check the MT5 Journal log: Invalid account means incorrect credentials; Old version means your MT5 software is outdated and must be reinstalled from the official link

If none of the above resolves the issue, contact live support with a screenshot of the error.