You must complete KYC verification (account level ≥ 1) before opening a live account. Steps:
- Log in to the Client Portal at my.xnce.com
- Click MT5 in the left navigation bar (mobile: tap the Settings icon → MT5)
- Click Add Account and select MT5 Basic Account for your first account. Other account types have fund requirements — apply to upgrade once you qualify
- After creation, check your registered email for the initial password
- Download MT5 using the link in the email, log in, and change your password immediately
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